Bella Vino Gift Baskets, LLC is an online service dba as Bella Vino Gifts in Corvallis, Oregon. Specializing in custom personal & corporate Oregon made gifts featuring small women and family owned businesses.
Hand-Delivery- We hand deliver to the Corvallis area, including the Oregon State University campus. Corporate Accounts qualify for free delivery when delivered to the office location. We can ship to cities outside of this area, depending on basket design and size. See shipping policies below.
We do not leave baskets on doorsteps. We will call your recipient to set up a delivery time when someone will be home to receive the basket and provide identification for baskets with alcohol.
Oregon State University- Campus deliveries can be challenging. Most dormitories do not allow direct to room deliveries and some do not have a front desk to drop off baskets. We will need to coordinate with your student to get them their basket. Please be sure to provide a phone number and any additional information you might have to help make deliveries successful. We will charge a re-delivery fee of $15, if we have to re-attempt delivery. WE CANNOT DELIVER ALCOHOL to the dorms.
Standard Ground Shipping: Typical ground shipping is 4-7 business days outside of Oregon and 1-2 within. This is most economical and we will do everything we can to utilize this option. Please see our policies on perishables
International Shipping - We do not ship internationally.
Please be sure you provide us with the correct address. Additional fees will apply from the carrier for wrong addresses. Hand deliveries will be charged for a second delivery. Please double check those addresses before submitting.
Express Shipping - All Baskets containing cheese shipping outside of Oregon & some rural parts of Oregon require expedited shipping to ensure food safety. Shipping carriers will not guarantee delivery for Ground shipping, therefore, expedited shipping is necessary to avoid delays & cheese that is not safe upon arrival. We do not ship cheese or chocolate during the hot summer months, typically July-September within Oregon and May-October outside of Oregon.
Shipping Alcohol - We are licensed through the OLCC to ship baskets with wine and beer. We cannot sell or ship spirits.
We can also hand deliver baskets in the Corvallis area with wine and/or beer.
Beer can be shipped within Oregon. Wine can be shipped to the following states: California, Alaska, Idaho, Nebraska, New Mexico, Virginia, District of Columbia, Louisiana, Nevada, West Virginia, Wyoming, North Dakota & within Oregon. Wine can not be shipped to the Midwest and Northeast during the winter months of November-February due to the possibility of the wine freezing.
Adult Signature- All baskets containing wine or beer will require an adult signature at the time of package delivery. The shippers charge a $5.50 fee for the required adult signature and will be added to your shipping bill. If your recipient is not available on the first attempt, a re-delivery will be attempted. If that is unsuccessful, a third attempt may require an additional fee by the shipping carriers. If the delivery is still not made, your recipient will then have to go directly to UPS to pick up their package.
Holidays- Shipping times are extended during holidays, especially Christmas. Please allow for this and order early so we can be sure to get your orders shipped out for holiday delivery.
Perishables- are items such as cheese, meats and chocolates. Baskets containing perishables ordered Thursday-Friday will not be shipped until Monday. Expedited shipping is required for any addresses where ground shipping is more than 24 hours. We cold pack our perishables, however, we can not ship perishables during the hot summer months, usually July-September in Oregon, May-October outside of Oregon.
Custom Budgets- Because we use only the highest quality products, our minimum custom gift basket price is $75 and gift boxes, $50. When setting your budget on the custom form, understand that this will be outside of the shipping costs, so please factor in another $10-$25 additionally added to your invoice, depending on the size and weight of your gift. When we receive your requested budget, we will not go any more than $5 over your maximum budget for the gift itself. While we try our best to meet your budget, sometimes it is not possible with the items requested or the design. We will contact you directly if your budget is not reasonable so that either budget or included items can be adjusted.
Pictures-- We will take a picture of your completed basket and email it to you. Once approval has been given, it is your gift upon delivery. Any requested changes may incur a $25 Rework Fee to cover the cost of re-delivery, labor and lost and new materials for the rework, so look over photos carefully or ask for more detail or other photos if unclear.
Returns- We guarantee satisfaction with your gift. If you are unsatisfied, please contact us within 7 days of delivery to discuss your options. Shipping costs can not be refunded. Full refunds do not apply when wrong or incomplete addresses are given.
Product Availability - Orders are subject to availability. While we do our best to keep products in stock, sometimes volume of orders or vendor shortages can cause us to be suddenly out of stock. We will substitute a product of equal or greater value, as similar as possible. We will notify you when we substitute a product, but will not hold up your order.
Payment-We offer payment with most major credit cards and checking debit through our secure payment gateway which will be provided as a link within your emailed invoice. We will provide companies with Net 15 & Net 30 terms upon request. Past due accountsof more than 30 days are subject to a 12% Monthly Finance Fee.
Bulk Orders- Businesses ordering n bulk (10 or more), may be asked to pay a 50% deposit upfront, with the remainder due after delivery of the baskets.
Ribbon Set-Up- Our vendor does not offer .pdf set-up. You will be required to provide a crisp black and white .pdf of your company logo, scaled to the right size for your ribbon. Most ribbon sizes are 7/8"-1". No shading or gray should be in the .pdf, since it is a hot stamping process. This process only allows one color to be stamped and therefore, no way to differentiate colors or details in your logo. From set-up to receiving ribbon takes about 7-10 days on average. Corporate accounts that meet the minimum yearly ordering requirements receive custom logo ribbon in their gifts at no additional cost.
Custom Ribbon for Purchase- Ribbon can be purchased for a one time $40 plate set- up fee and $35-$45 for a 100 yard roll of ribbon, depending on type of ribbon chosen.
Delivery-We deliver your baskets either to your company or each recipient, depending on your preference. Please see our delivery fees above. Corporate Accounts and Bulk orders of 10 or more will be eligible for fees to be waived. Corporate accounts that meet the minimum yearly ordering requirements receive free delivery when delivered to their office location.
Labeling-For corporate orders, we believe your business should be the focus of your gift. We do discretely put in a business card or stamp/label our name in a way that does not deter from the focus on your company on all of our baskets and gift boxes.
Your satisfaction is our priority and we work very hard to maintain it throughout the custom process. However, sometimes unforeseeable issues arise so returns, refunds and cancellations are examined on a case-by-case basis.
Shipping and delivery costs are non-refundable.